**Refund Policy for Our Desires Ecommerce App** Effective Date: [12 August 2024] Thank you for shopping with Our Desires Ecommerce App. We want to ensure that you are completely satisfied with your purchase. If you have any questions about our refund policy, please contact our customer support team at [insert contact information]. **1. Eligibility for Refund** We offer refunds under the following circumstances: - **Defective or Damaged Products: ** If the product you received is defective or damaged upon arrival, you may be eligible for a refund. Please contact us immediately upon receiving the item and provide details and photographic evidence of the issue. - **Incorrect Product: ** If you receive a product that is different from the one you ordered, you may request a refund or an exchange. Please notify us within [number] days of receiving the incorrect item. **2. Non-eligibility for Refund** Refunds may not be available in the following situations: - **Change of Mind: ** We do not typically offer refunds for change of mind or buyer’s remorse. Please review your order carefully before completing your purchase. - **Personalized Items: ** Products that have been customized or personalized according to your specifications are not eligible for refunds unless they are defective or damaged. **3. Refund Process** To request a refund, please follow these steps: - Contact our customer support team at 9391861636 within 2 days of receiving the product. - Provide your order number, details of the issue, and any relevant photographic evidence. - Our customer support team will assess your request and provide further instructions. **4. Refund Timeline** Refunds will be processed within 4 business days of approval. The time it takes for the refund to reflect in your account may vary depending on your payment provider. **5. Contact Us** If you have any questions about our refund policy or need assistance with a refund request, please contact us at [insert contact information]. **Changes to This Policy** Our Desires Ecommerce App reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our app or website. By using Our Desires Ecommerce App, you agree to the terms of this refund policy. **Last Updated: ** 12 August 2024. --